BorderlessMind
Hire Global High-Quality Remote Talent Faster
Software Development • Software Testing • IT Staffing • Offshoring • IT Outsourcing
51 - 200
Network Support Engineer(Night Shift)
May 1
BorderlessMind
Hire Global High-Quality Remote Talent Faster
Software Development • Software Testing • IT Staffing • Offshoring • IT Outsourcing
51 - 200
Description
• Respond to end-user issues in person, via video conferencing, telephone, chat, or tickets submitted to the IT Service Desk. • Provide on-site and remote installation, configuration, maintenance, troubleshooting, and repair for end-user, office, and conferencing hardware, software, and peripherals. • Monitor the Jira Service Desk ticket queue and handle tickets to ensure service requests and incidents are addressed on time, meeting established metrics and SLAs. • Analyze, troubleshoot, and repair a wide variety of computer problems related to hardware and software.
Requirements
• 3+ years of experience in an IT support environment • Advanced hardware troubleshooting skills • Strong Office 365, Windows, and Mac operating systems skills • SharePoint & OneDrive administration skills • Jira Service Management (Jira Service Desk/Ticketing system/Metrics/Reporting/Dashboard) • Outstanding customer service skills • Strong written and verbal communication skills
Benefits
• Generous paid sick time • Annual day of service
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