Account Executive

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Clinigen

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Clinigen is a specialized pharmaceutical company focused on providing access to medicines for patients worldwide. With a mission to accelerate the journey through clinical development, Clinigen supports pharmaceutical and biotech companies, healthcare professionals, and patient groups by offering services in clinical trial supplies, packaging, labeling, and supply chain management. The company's global reach allows it to facilitate market access and managed access programs, ensuring patients receive innovative medicines regardless of geography. Clinigen also provides regulatory affairs and pharmacovigilance services to enhance patient safety and compliance. Dedicated to sustainability and addressing rare diseases, Clinigen partners with organizations to meet unmet medical needs, while their expertise in licensed and unlicensed distribution furthers their impact across 130+ countries. Their comprehensive services make them a vital player in the healthcare industry, committed to improving patient outcomes globally.

📋 Description

• Serve as the primary direct contact for Clinigen customers, including hospitals, physicians, and pharmacists • Service customer needs and provide information and support for Clinigen and client products • Process customer orders, enquiries, quotations, and product sourcing requests accurately and within SLAs • Follow regulatory, legislative, compliance, and SOP requirements when handling customer data and orders • Log compliance-based enquiries, complaints, non-conformances, and stock excursions in the Quality system • Respond to inbound calls, emails, faxes, and digital-platform enquiries while meeting department KPIs • Make outbound customer calls for strategic projects or business requirements • De-escalate customer interactions and escalate issues to senior team members when needed • Build and maintain long-term customer and internal stakeholder relationships • Collaborate with internal teams to ensure customer accounts are compliant and configured appropriately • Promote Clinigen Direct and encourage customers to use the digital ordering platform • Support training, process improvement, compliance refreshers, and other Customer Service activities • Track personal objectives and departmental KPIs with the line manager

🎯 Requirements

• Fluent written and verbal language ability for assigned region(s); non-native speakers must converse at an excellent level across all mediums • Minimum GCSE and/or equivalent regional qualification • Demonstrable experience working in a customer service environment • Excellent communication skills with a customer-centric focus • Ability to multitask with strong organisational skills • Adaptable and dynamic approach to industry trends and technological developments • Good working knowledge of Microsoft Office packages • Oracle system and digital experience are a distinct advantage • Own transport • High attention to detail • Confidentiality and integrity • Strong communication skills at all levels • Sound time management skills • Disciplined, able to use initiative, forward-thinking, and proactive

🏖️ Benefits

• Company Contribution towards Medical Aid • AlexForbes Pension Fund • Group Life Insurance