Technical Account Manager - Developer Platform

April 27

Cloudflare

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At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.

nginx • lua • go • web performance • web security

1001 - 5000

💰 $150M Series E on 2019-03

Description

• The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges • Serve as primary technical support contact • Document and maintain technical profiles for customers to ensure a globally consistent and smooth support experience • Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase • Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership • Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities • Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements

Requirements

• Baseline understanding of at least one programming language, preferably JavaScript • Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities • Familiarity with modern development tools and systems • Have the business acumen of working with Fortune 500 companies and their leadership team • Experience with edge computing products and technologies (serverless computing, object storage, key-value stores, SQL, etc.) • Basic troubleshooting skills and methodologies towards identifying and escalating to the necessary teams to drive towards a solution • Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works • Passionate about Cloudflare products, helping customers, and building strong relationships across organizations

Benefits

• Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance