Customer Success Manager for Enterprise - REMOTE/ Work Anywhere

April 16

CloudLinux

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CloudLinux is the only commercially supported operating system (OS) optimized for hosting service providers who manage a significant level of shared hosting accounts and for datacenters who sell servers to enterprise and SMB customers$1. .$1

Linux OS and hosting service providers

51 - 200

Description

• Engage with selected enterprise customers and build rapport with the customer’s engineering, operations, and procurement teams • Gather info on the customer’s Linux OS, applications, and patching environment as well as plans and goals to better understand the customer’s current and future requirements • Monitor customer’s service usage levels, lead contract renewals and negotiations and address any/all billing related issues on an ongoing basis • Maintain and keep current all customer account data, tasks, deals, quotes, notes and related documents in the CRM and designated locations • Ensure customer awareness of all-new service, product, and business developments that may be of value and/or impact to the customer’s operations • Maintain a cadence of communicating with customers about their service adoption and experiences using the response data to develop deeper engagement and identify upsell and cross-sell opportunities • Collaborate closely with TuxCare Sales, Engineering and Product to communicate customer status and feedback and to provide recommendations and proposals against identified opportunities • Engage with the customer to secure important customer feedback and support to use their company in our business efforts (e.g. logo display, customer testimonials, case studies) • Engage resources from across the organization as needed to ensure rapid response to customer reported technical and business issues • Represent the voice of the customer to inform our sales process and product roadmap • Become familiar with all service delivery and supporting back-office applications and processes that impact the customer experience in order to effectively and efficiently guide recommendations and decision-making • Embody and operate by the CloudLinux Principles

Requirements

• 5+ years in a Sales, Customer Success, Relationship Management, Account Management, or similar role • Experience with the business and technical aspects of Linux OS, the marketplace, the major players, Linux security practices, patching operations, public/private cloud services, data center services is preferred • Experience working with medium and large enterprise customers from both a technical and business process perspective (investment decision making, budgeting, procurement, operations, finance, contracts, legal, accounts payable, etc.) • Exceptional communication skills, highly organized, collaborative, and detail-oriented • Ability to multi-task and prioritize appropriately across multiple concurrent customer engagements • Experience with MEDDIC / MEDDPICC sales methodology and approach • Experience building and maintaining relationships, while working to mitigate risk in the delivery of Linux/security services • A customer-centric and positive attitude with a desire to help our customers (external and internal) reach their goals • Experience with daily usage of a CRM is required; we use HubSpot

Benefits

• A focus on professional development • Interesting and challenging projects • Flexible working hours • Paid one month vacation per year and unlimited sick leave • Medical insurance reimbursement • Co-working and gym/sports reimbursement • The opportunity to receive a reward for the most innovative idea that the company can patent