• As a member of our Enablement Services team, you will lead the voice architecture, design and implementation of the Cognigy Solutions that meet our customers' business needs. • Focus on Conversational IVR/Voicebot post-sales consulting and implementation. • Help customers building a center of excellence by providing technical consulting (Design, Code review), provide best practices/art of the possible. • Understand business requirements and translate them into technical requirements. • Ensure customers’ solutions are scalable and meet the requirements for further expansion. • Focus on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value. • Collaborate with cross-functional teams: Sales, CSM, PM and Partner Management teams to assess new business opportunities and support with deep technical expertise. • Provide Technical documentation and Solution support • Develop use cases for product demonstrations for prospects and present those. • Ability to deliver partner enablement activities, including training, workshops, product demonstrations, and on-site visits. • Attend Marketing and Partner events to answer technical questions, present use case demonstrations and demonstrate the capabilities of Cognigy's software offerings

Requirements

• You have strong experience in a Solutions Architect or similar role • Extensive voice technical expertise, i.e. Voice Contact Center Architecture, Implementation, Integration (SIP, CCaaS: Avaya, Genesys, NICE, Amazon connect) Conversational IVR, Voicebot, NLP expertise (Speech Reco, NLU, TTS) • Strong programming skills (Python, Java, Node.js), APIs and SDKs, Web Services/Cloud-based platforms, Cognigy or any other CAI platforms • You are customer-centric, solution-oriented, and value-driven • Amazing interpersonal and communication skills and enjoy working with customers and partners and collaborating with cross-functional teams. • You enjoy staying up-to-date with the latest technology trends and innovations within the conversational AI space, and are continuously learning and adapting to new technologies and trends. • Fluency in German, Dutch and any other European languages is beneficial

Benefits

• Attractive and performance-oriented salary • Company pension plan • 25 days paid leave, plus 5 days floating leave • Discretionary virtual stock options plan, so you can benefit from the company’s success • Unique opportunity to help build and shape the company, with little hierarchy • Flexible and remote working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including LinkedIn Learning • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Apply Now