Customer Success Director, Advertising

December 19, 2023

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CommerceIQ

WebsiteLinkedInAll Job Openings

Omnichannel Management Platform

51 - 200

💰 $115M Series D on 2022-03

Description

• Fueled by our customer and business growth, we’re looking for Customer Success Directors to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Directors need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform.

Requirements

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field • 8+ total years of professional work experience • 6+ years experience in running enterprise-level media and advertising engagement with customers, in a consulting/agency role • Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands • Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range • Well versed in Bid and Budget management, content optimization, and promotion planning • An analytical approach to problem-solving with advanced Excel skills • Project management experience and ability to anticipate and mitigate risks • Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies • Excellent presentation and communication skills including both oral and written • Track record of retaining and renewing Enterprise customers in the SaaS space

Benefits

• Highly competitive pay, benefits, and early stage stock options • Unlimited PTO • Work from home benefits including flex WFH hours and home office set-up reimbursement • Monthly cell phone, internet, and gym/fitness reimbursement • Comprehensive health, dental, vision, and life insurance benefits • 401K plan, FSA, and HSA programs • Long-term and short-term disability