Technical Support Engineer

March 5

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Tech Support • Customer Support • Phone Plans • Cell-phone Support • Customer Service

51 - 200

💰 Pre Seed Round on 2019-08

Description

• Diagnose and resolve technical problems • Ensure smooth technology operations • Deliver excellent customer service • Identify and diagnose technical issues reported by users, sometimes pushing code to solve them • Engage directly with customer • Take ownership of issues from start to finish, showcasing comprehensive problem-solving skills • Maintain detailed records of support requests, troubleshooting steps, and resolutions to improve support processes • Participate in product conversations with internal teams based on feedback from customer interactions • Work directly with Customer Success, Product, and Sales teams to provide a world-class experience for our customers • Utilize tools like Sentry, Datadog, and Celery for efficient issue monitoring • Make an impact and be part of our small product team

Requirements

• Full-stack engineer with 3+ years of previous technical troubleshooting and/or programming experience • Self-motivated, detail-attentive, and have a desire for continuous learning • A critical thinker who defaults to a customer-centric approach and is able to independently tackle problems • Ideally: Bring expertise in telephony and real-time voice systems such as Discord Voice App, SIP, or similar technologies is a plus

Benefits

• Remote first environment • Excellent customer service • Customer-obsessed culture