FireMon
Improve Security Operations. Improve Security Outcomes.
security • firewall • management • software • compliance
201 - 500
💰 $40M Debt Financing on 2020-08
Customer Support Engineer
February 29
FireMon
Improve Security Operations. Improve Security Outcomes.
security • firewall • management • software • compliance
201 - 500
💰 $40M Debt Financing on 2020-08
Description
• Engage with customers via chat, meeting software, email, and phone • Resolve technical issues for FireMon products • Manage multiple tickets and prioritize responses • Contribute to projects and tasks for professional development • Cover on-call shift for customers facing production-down issues
Requirements
• Fast learner with ability to act on critical feedback • Follow customer support processes and procedures • Technical certifications or enrolled in relevant program • Experience in Network Security, Firewall, Linux, and Endpoint Vendors • Strong communication and organizational skills • Intermediate knowledge of networking protocols and systems • Ability to manage customer expectations and investigate solutions • Strong time management skills
Benefits
• Impact on overall product and business • Voice ideas and collaborate across departments • Backed by established investors but experience agility of a smaller company • Fully remote position
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