Technical Support Specialist

April 24

Coupa Software

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Spend is the fuel to help your company deliver performance, profitability, and purpose!

Procurement • Finance • Cloud-based Financial Applications • Purchasing • Sourcing

1001 - 5000

Description

• Pivotal in supporting enterprise customers • Answer 'how to' technical and application configuration questions • Assist in troubleshooting 1st and 2nd level technical issues • Work with other business units to ensure customers' success • Build and maintain knowledge base articles

Requirements

• Excellent written and verbal communication skills • Strong technical knowledge including Linux, Unix, and other Operating Systems • Interest in learning scripting languages (e.g., Bash, Shell, Python) • Understanding of web technologies (XML, XSLT, DOM, HTML) • Ability to articulate solutions clearly and simply • Experience working directly with external customers in a support environment, preferably in an enterprise software setting

Benefits

• Support enterprise customers utilizing a cloud-based platform • Opportunity to work in a dynamic global team • Contribution to exceeding customer expectations • Fostering customer success