Customer Service Representative with High Level of German and English (WFH)

April 26

CPM International

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CPM International, inspiring and influencing human behaviour$1. .$1

Sales • Auditing • Merchandising • Sales Activations • Customer Experience

10,000+

Description

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way • You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions • Offering an omnichannel service to our consumers via telephone, email, chat, and social media • Developing a sound understanding of the products and services offered by our client  • Embrace our company values and act as a brand ambassador

Requirements

• A fluent level of German and English with exceptional grammar and spelling skills • A genuine passion for delivering outstanding customer service • Ability to deal with sensitive calls with empathy • Strong administrative skills with a keen eye for detail • A professional outlook and proactive approach to problem solving

Benefits

• Start date: 10th of May • Contract: Permanent • Full-Time: (39 hours/week) • Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm • Salary: €18,000.00 gross per year • Holidays: 2 accrued days per month • Paid bank holidays + 1 extra day in lieu • Working from home • Training: 1 week of training / Monday to Friday from 9:00 am to 6:00 pm • Office location: Barcelona (La Sagrera)