People Operations Lead

April 25

Cresta

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Real-Time Intelligence for Contact Centers

AI • Machine Learning • Voice • Chat • Contact Center

51 - 200

Description

• Proactively partner with employees and managers on inquiries. • Develop internal communication resources to introduce more self-service options for routine inquiries. • Evaluate key employee life-cycle moments, identify gaps, and shape the processes and standard service level agreements for the future. • Deploy a service delivery solution, and workflow management tool that will be the front-office for employee and manager requests while ensuring timely delivery from the team. • Execute employee life cycle events, benefits, leave administration, and mobility across multiple HR systems and our global footprint. • Drive new technology implementations, including design, testing, implementation, and monitoring. • Support ad hoc data insight and reporting requests while also helping to build ongoing metrics tracking. • Facilitate new hire onboarding while also continuing to evolve the current process to create a productive, welcoming, and engaging experience for all new hires. • Research and contribute to future policy and handbook development and revisions. • Monitor compliance and emerging employment law trends, share updates, and develop plans for addressing current and future requirements for US employees with the opportunity to contribute to Canada and Germany sites. • Provide program management support for the People Team’s roadmap. • Partner with key stakeholders across Talent Acquisition, Accounting, Payroll, Information Technology, Legal, and Compliance on shared initiatives. • Partner with the team and Cresta’s Chief of Staff on employee engagement, team building, and culture events. • May support employee relations, performance management, and manager coaching. • Drive additional projects and pivot as needed based on business and People Team priorities.

Requirements

• 7+ years experience in People Operations, Employee Life-Cycle Management, HR Generalist or related roles. • Bachelor's degree and or equivalent years of experience. • Experience managing and implementing workflow management tools, tracking, and measures. • Experience managing HR Systems administration, improvements, and implementations. • Experience executing while also shaping new processes and programs. • Passionate about working with employees and managers on all aspects of the employee experience. • Ability to work independently and collaboratively with teams across Cresta. • Thrive in rapid-paced, dynamic, and remote first environments. • Knowledgeable about US employment laws, benefits, and compliance. • Exposure to a global workforce including Canada and EMEA is a bonus!

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service