Customer Experience Rep.

April 7

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CropX Technologies

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The global leader in powerful yet easy-to-use digital agronomic solutions for a resilient farm system.

Ag-analytics • Water • Crops • Sensors • Big Data

51 - 200

Description

• Communicate with customers via phone, email and chat • Quickly build rapport and respond to incoming queries or issues in a professional, compassionate manner • Establish regular communication with customers during their lifecycle touchpoints, maintaining engagement and customer satisfaction. Lifecycle touchpoints include onboarding and subscription renewals • Collaborate with Customer Experience team and Territory Managers to identify upsell and renewal opportunities with existing customers, and make it happen! • Assist with order and returns processing, providing invoices and up-to-date balances • Develop and maintain comprehensive knowledge of the CropX product suite • Comfortably coach customers on how to leverage the CropX platform, whether in one-on-one calls or webinars • Find creative and resourceful solutions and think outside the box when faced with new issues • Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority

Requirements

• Agricultural background strongly preferred • Excellent written and verbal communication skills • Minimum 1-2 years’ experience in a customer service setting • Proficiency in Microsoft Office programs (specifically Outlook, Excel and Word). Experience with CRMs is a plus • Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct, and have strong empathy for customers • Excel in a fast-paced and changing environment • Able to prioritize and multi-task to meet various deadlines and customer expectations • Self-starter with demonstrated initiative and commitment to high-quality work • Confident presenting complex solutions in a way that inspires your audience • Technical capability/background, strong preference for BSc in a technical field

Benefits

• Agricultural background strongly preferred • Excellent written and verbal communication skills • Minimum 1-2 years’ experience in a customer service setting • Proficiency in Microsoft Office programs (specifically Outlook, Excel and Word). Experience with CRMs is a plus • Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct, and have strong empathy for customers • Excel in a fast-paced and changing environment • Able to prioritize and multi-task to meet various deadlines and customer expectations • Self-starter with demonstrated initiative and commitment to high-quality work • Confident presenting complex solutions in a way that inspires your audience • Technical capability/background, strong preference for BSc in a technical field