Associate HR Services Partner

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Coordinate onboarding task tracking and milestone completion, ensuring pre-hire and Day 1 requirements are fulfilled by partnering with Talent Acquisition, IT, and Payroll • Support onboarding, extensions, and offboarding of contingent workers, maintaining accurate records and validating assignment details in compliance with contractual requirements • Provide first-level support to employees and managers by responding to inquiries using SOPs and work instruction knowledge base articles • Guide employees and managers on HR processes, systems, and lifecycle events, promoting self-service tools and knowledge resources • Initiate and support standard HR transactions in Workday in accordance with established procedures • Initiate and support employee lifecycle transactions and administrative processes, including job changes and employment verifications • Log, manage, and resolve cases in ServiceNow within defined SLAs, ensuring accurate documentation, categorization, timely follow-up, and clear communication • Follow through on assigned cases to ensure resolution or appropriate handoff to Tier 2 • Ensure data accuracy and completeness across HR transactions, maintaining compliance with audit, data privacy, and retention requirements • Identify and escalate complex, non-standard, or policy-related inquiries to Tier 2 • Support team SLAs and performance metrics, including timeliness, quality, and customer satisfaction • Follow established SOPs and work instructions; flag discrepancies or recurring issues to Tier 2 or Team Lead

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) • 1–2 years of experience in HR operations, shared services, or administrative support • Familiarity with HR systems such as Workday and ServiceNow preferred • Strong attention to detail and data accuracy • Customer service orientation and communication skills • Ability to follow structured processes and SOPs • Basic HR systems proficiency • Organization and time management • Confidentiality and data integrity • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Transaction Accuracy ≥ 99% • SLA Adherence ≥ 95% • CSAT ≥ 85% • Documentation completeness ≥ 98%

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe