Program Success Manager II

April 9

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DealerOn

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Award-winning Car Dealer Websites, Social Media Marketing, SEO, and SEM for auto dealerships.

car • dealer • website • marketing • online

201 - 500

Description

• Be a subject matter expert on DealerOn's products, core systems, and platform functionality • Prioritize and improve resolution on escalated customer issues • Work with customers and partners to review digital performance through group or single store reporting, including providing optimization recommendations to improve all aspects of the customers' websites • Establish and maintain a highly positive relationship with clients, partners, team members, and internal departments • Review, scope, and monitor projects that align with the assigned area of responsibility • Assist business leads in driving client retention and identifying business growth opportunities • Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders • Complete website case requests, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met • Ensure strategy and customer's KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams

Requirements

• High School Diploma or equivalent • 3+ years of customer support or account management experience • Previous experience in Salesforce or JIRA • Ability to react quickly and multi-task to meet changing department priorities • Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn • Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud • Ability to think critically and contribute to improving team processes • Previous experience in Legal or Law Offices • Knowledge of SEO, SEM, Google Analytics, and Content Management Systems (CMS) • Bachelor's Degree or equivalent • Call or Contact center experience • Dependable, follows instructions and takes initiative to solve problems • Experience in project management, digital marketing, and strategic marketing • Google Analytics Certified • Ability to work various shifts including evenings and weekends

Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 4 weeks paid Parental Leave • 8 Paid National Holidays • State of the art technology • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account