Principal Customer Success Manager

April 9

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The AI-Powered Contract Management System

Contract Management • Artificial Intelligence • Machine Learning • Intelligent Contract Management • Data Extraction

51 - 200

💰 Debt Financing on 2022-05

Description

• Serving as leadership support and/or primary contact for the primary stakeholder or buyer during onboarding of new global enterprise customers, ensuring superior onboarding and delivering exceptional post-go-live customer support (non-technical) • Collaborating with necessary team members to ensure the software platform delivers desired business outcomes • Collaborating closely with Account Director/Executive, Solutions, and senior leadership to develop strategic plans for renewals, upsells, and expansion opportunities • Communicating with clients and stakeholders about goals, objectives, adoption trends, and sentiment • Providing overall direction and support to customers on their business objectives, needs, and best practices

Requirements

• 6+ years of experience in Customer Success, Relationship Management, and/or Account Management, preferably in large enterprise accounts • 6+ years of experience in full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, upsells, and account management) • Exceptional communication skills, highly organized, and customer intuitive • Highly collaborative with a team-first mindset, able to work effortlessly and effectively across all departments • Strong generalist with the ability to wear many hats and move quickly in a dynamic environment • Contracts Management or Legal experience a plus • Empathetic, positive attitude with a desire to help customers reach their goals • SAAS experience preferred • BA/BS degree or higher from an accredited university

Benefits

• Accelerating digital and transformational contract management and intelligent analytics • Ensuring high user adoption and usage • Developing growth and retention strategies leading to renewals, upsells, and expansion • Driving transformational change across business domains and processes