Account Executive

🕒 May 6

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Act as liaison and consultant to Sales Reps and Customers regarding products and services. • Identify platform requirements and compatibility between Agency and customer technology. • Provide guidance, communicate objectives, and troubleshoot issues for Sales Reps to meet Agency Division initiatives. • Track trends, drive best practices and implement technology solutions that make First American the easiest underwriter to do business with. • Create process enhancements and efficiencies to help agents discover and implement First American technology solutions that save them time and money. • Coordinate technology demonstrations and evaluations. • Coordinate the rollout of products and enhancements for the agents. • Assist development teams with enhancements to the FAST system including prioritization, UAT; and implementation and training specifically for agents. • Monitor reporting, track trends, make recommendations to ensure that performance metrics are achieved. • Maintain accurate reporting associated with projects to facilitate volume increase or decrease.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent combination of education and experience • 8+ years of experience in the Servicing Industry with focus in Mortgage Servicing, Transfers, Default Servicing and Client Management • Strong analytical skills • Strong written and verbal communication skills • Proven on camera presence due to use of Teams every day with internal colleagues and externally clients • Experience working with cross functional team/groups; able to build relationships • Organized, attention to detail • Project management skills in order to manage and coordinate a wide variety of objectives; multi-tasker • Strong Excel skills • Experience managing large sets of data, creating and tracking metrics, analyzing multiple factors • Must have a firm grasp of First American’s divisions and the products and services offered • General knowledge of nationwide search guidelines with familiarity of back office production services for all business segments nationwide • Strong problem-solving skills.

🏖️ Benefits

• medical, dental, vision • 401k • PTO/paid sick leave • employee stock purchase plan

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