Accounting Success Manager

April 11

FloQast

WebsiteLinkedInAll Job Openings

FloQast delivers workflow automation created by accountants for accountants.

Accounting • SaaS • Internet • Closing Software • Reconciliations

501 - 1000

💰 $110M Series D on 2021-07

Description

• Provide outstanding customer service, product assistance, trainings, and consultative solutions to our customer’s close management and accounting operational goals for your Book of Business. • Own the overall post-launch relationship with a diverse portfolio of FloQast customers (from SMB to enterprise), including identifying expansion opportunities. • Develop a trusted advisory relationship with your customers, ensuring all activities are closely aligned with your customer's business and departmental goals, strategy, and needs. • Be an advocate and liaison between customers and internal cross-functional teams to influence positive mutual change for our customers and us (including the Implementation, Product Development, and Sales Departments). • Conduct quarterly or monthly business reviews to assess customer requirements and level of adoption. • Strategize with Account Managers to accurately forecast renewals and mitigate churn risks in order to secure the customer renewals and maintain a near zero churn rate. • Work in partnership with Account Managers, identifying and developing upsell and expansion opportunities with your existing customers. • Manage customer trainings and education to increase adoption of new products and features. • Forecast and track key account metrics and use key performance indicators (KPIs) to guide your decision making and success planning. • Assist with high severity customer requests or delegate escalations as needed. • Drive Customer Success Outcomes: Drive increased engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and upsell; influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores; and drive new business growth by fostering active advocacy of our products and build champions willing to be a reference and refer new customers. • Any other projects as assigned to help the Company meet its goals.

Requirements

• Degree in Business Administration, Accounting, Finance or relevant fields. • Minimum 3-5 years industry accounting experience with consistent involvement across a variety of functional areas in the month-end close process. • Fluent in German and English • Ability to interact with customer teams at various levels of technical and non-technical depth. • Proven ability to manage multiple projects; meeting deadlines and strong attention to detail. • Excellent professional presentation skills- a story-teller who knows how to add credibility through the use of data. • Excellent verbal and written communication skills. • Ability to think analytically and apply problem-solving skills to scenarios throughout the course of the workday. • Self-starter, ability to work in a fast-paced team environment.

Benefits

• Opportunities for career growth • Fast-growing tech company environment • Close-knit team atmosphere • No VISA sponsorship available at this time