Luna is the leading in-home physical therapy platform, offering 1:1 personalized care at home that is covered by insurance. By shifting treatment from the clinic to the home, Luna is reinventing outpatient physical therapy and improving convenience, access, safety, and adherence. Luna’s licensed therapists are available seven days a week and can be requested via the app. Luna is proud to partner with outstanding healthcare providers like Emory Health, Scripps Health, UCLA Health, and Intermountain Healthcare.

Luna Physical Therapy

Account Manager

Drive healthcare partnership growth at Luna primarily in Dallas.

• Drive partnership growth within the assigned regions, primarily Dallas with some travel to OK City.
• Forecast and track monthly and quarterly goals to ensure effective performance management.
• Collaborate with Luna Partner Success to launch new partnerships and execute partner implementation activities.
• Build strong relationships with physicians, case managers, and staff to support partnership launches and growth.
• Ensure partner satisfaction by closely working with account champions, leadership teams, and partner staff.
• Conduct regular business reviews with executives, clinical service line leaders, and key physicians.
• Work closely with our PRM partner to prioritize and follow up on physician referrals.
• Encourage physicians and their teams to refer patients to Luna by providing excellent customer service and building trust in Luna's model.
• Develop and implement regional programs to achieve partner objectives.
• Schedule and conduct virtual and in-person briefings with physician teams.
• Analyze regional data to identify opportunities for increasing patient volume and innovate new processes accordingly.
• Maintain comprehensive CRM data to stay organized and informed of working relationships and follow-up communications.
• Collaborate effectively with Luna employees, specifically internal key stakeholders, and contribute positively to the Luna team.
• Attend regional conferences as needed to stay up-to-date with industry trends and build professional networks.
• Meet or exceed monthly productivity and results-based goals.

Healthcare Partner Account Manager - Dallas, TX

Product Manager

Product Manager for Web Applications at Luna, enhancing physical therapy services.

• Manage our Web applications, which support customer intake, medical record auditing, and partner reporting.
• Manage product-related work for third-party systems and their integrations, including the standing up or sunsetting of such systems.
• Identify new features and improvements, support roadmap efforts, write and communicate product plans, perform user interviews, implement quantitative measures of features and usage, participate in Quality Assurance processes, and ensure successful releases and usage.
• Closely support Engineering by clearly communicating requirements and product decisions, monitor the status of in-progress product initiatives, and facilitate the Engineering Manager in sprint planning, execution, and reviews.

Product Manager, Web Apps

Therapist

Support innovative clinical intervention programs to enhance patient outcomes in physical therapy.

• Assist in the execution of Luna's clinical intervention programs, ensuring they meet health plan requirements and patient needs.
• Provide support in the implementation of the Remote Therapeutic Monitoring Program to enhance patient care and adherence.
• Work with health plans, ACOs, MSOs, and other value-based care providers to align program goals with broader healthcare objectives.
• Collaborate cross-functionally with teams across Luna, including Clinical, Operations, and Engineering, to support program initiatives.
• Help ensure programs adhere to regulatory standards and demonstrate high quality, as evidenced by patient satisfaction and adherence rates.
• Assist in maintaining regulatory compliance and minimizing risks.
• Monitor and assist in analyzing program data to assess effectiveness, make informed decisions, and report outcomes to stakeholders under the direction of the Senior Manager.
• Identify areas for improvement and continuous enhancements in program processes and outcomes.
• Support the development and implementation of remote therapeutic monitoring programs, including the creation of processes, protocols, and workflows.
• Help design and execute initiatives to optimize patient outcomes, engagement, and healthcare delivery using remote monitoring technologies.

Clinical Interventions Program Specialist- Physical Therapy

Financial Planning and Analysis

Drive financial reporting and analysis in a remote healthcare-focused start-up.

• Monthly financial reporting and analysis of business performance
• Development of the annual budget and interim financial forecasts
• Assisting with cash management functions, including maintaining cash flow forecasts
• Preparing financial and operating materials for quarterly Board of Directors meetings and external investor reviews
• Recommending process improvements for financial reporting and utilizing visual data analytics platform (Tableau), forecasting and budgeting tools
• Supporting leadership with financial modeling to drive functional lines of business in accordance with company goals

Senior Financial Analyst

Drive financial reporting, budgeting, and strategic insights for a healthcare startup.

Call Center Representative

• Manage the registering, scheduling and rescheduling for all new and existing patients
• Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
• Receive, screen and coordinate telephone calls from healthcare providers
• Place outbound calls and emails to patient leads

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