Customer Care Agent

March 29

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Sauce

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Sauce is a direct online ordering platform & delivery network that significantly boosts margins for local restaurants

51 - 200

Description

• Handle Tickets including phone calls, chats, emails, and internal Slacks • Communicating with direct managers and cross-functional teams to help facilitate issues directly connected to our customers • Managing all pending tickets on the Support ticket board by updating and handling any tickets that are older than 4 days • Assisting on any projects concerning the Customer Care team related to team playbook, templates and policy writing

Requirements

• You have strong customer service experience • Experience handling tickets across different uses (text, call, email, etc) • English-Speaking, but Bilingual would be a plus (English + Spanish) • Previous experience working with restaurant industry customers, both restaurants and their diners • Experience working on Hubspot, Aircall and/or Slack would be a big plus • Private working space with a steady internet connection • Computer or laptop • Keyboard and mouse, working webcam and headset with a microphone • Primary 24” computer monitor • Additional 24” computer monitor (preferred)

Benefits

• Strong & Competitive Compensation Package • Flexible Work Environment • 10 Paid Personal/Vacation Days • 5 Paid Sick Days • Quarterly Team Dinners & Events! • The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!