Customer Support Representative

March 1

MURAL

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MURAL is a collaborative intelligence company powering effective ideation, innovation, alignment, and team building 💫

Visual Collaboration • Playful Work • Remote Work • Workshop Facilitation • Design Thinking

501 - 1000

Description

• Respond to customer requests • Provide general support and engage with customers to help them achieve their goals • Convey how exciting and innovative our software is • Turn our current customer base into Mural fanatics • Collaborate with the Product team on how to improve the product • Collaborate with Customer Success on education programs

Requirements

• Fluency in spoken and written English (additional languages are a plus) • 2+ years experience in software customer support (ideally B2B) • Experience troubleshooting and reporting software bugs • Experience tracking bugs with a QA and development team • Great visual communication skills • Remote working experience • Availability to work some weekend shifts • Possible shifts available are: 2 to 10pm ART, 3 to 11pm ART

Benefits

• Flexible monthly stipend for learning, wellness, and coworking