Client Success Manager

April 5

Get Well

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Personalized care for all

Patient Education • Patient Satisfaction • Patient Engagement • Ambulatory • Cross-Continuum Care

201 - 500

Description

• The Client Success Manager (CSM) is the primary owner for a portfolio of accounts using the Get Well 360 consumer digital platform. • Responsible for understanding their assigned clients strategic priorities, driving effective product utilization and delivering exceptional service, demonstrated through client satisfaction, renewal & growth. • Advises on opportunities to leverage the Get Well 360 platform and supports organizations in adopting digital tools and capabilities to transform their end-to-end consumer experience. • Collaborates with VP and aligned Account Executives to support renewal and growth for the hospital and health system accounts. • Measures and tracks leading and lagging indicators of success. • Consultative role with clients, sharing best practices and directing low effort/high impact activities. • Ensure clients drive maximum value from their investment in Get Well. • Coordinate communication of new product releases, launch plans, and product roadmap activities. • Support adoption of new product releases, ensuring broadest implementation possible.

Requirements

• Ability to travel approximately 50% of the time • Bachelor’s degree required, business or public health background a plus • Experience in leading or coordinating training • Familiarity with complex enterprise solutions • EMR or equivalent experience strongly preferred • Must meet all client specific requirements • U.S. citizenship or permanent residency required • Exceptional motivator and communicator • Strong facilitation and influence skills • Ability to prioritize, multi-task, and perform effectively under pressure • Data driven with strong ability to glean metrics • Previous project management experience preferred • Previous experience in a clinical setting a plus • Flexibility in schedule required, including working occasional weekends and evenings as required.

Benefits

• Comprehensive benefit package • 401K and incentive plans • Open paid-time away • Paid leave programs • Wellness reimbursement • Cell phone subsidy • Peer recognition programs • Health advocacy and employee assistance programs • Pet insurance • Equal opportunity employer policy