Enterprise Customer Success Manager

April 5

RevenueWell

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Run a more profitable dental practice and deliver amazing patient experiences with less effort.

Marketing Automation • Automatic Patient Communications • Business Phone Systems • Dental Practice Marketing • Dental Website Design

201 - 500

Description

• Manage a portfolio of multi-location service organization clients with sophisticated marketing strategies reliant on our products and services. • Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention. • Collaborate with cross-functional teams, including Sales, Product, Managed Services and Support, to ensure a seamless customer experience and drive customer success. • Act as a point of escalation for complex customer issues, working closely with cross-functional teams to resolve them in a timely and effective manner.

Requirements

• Bachelor's degree in Business, Marketing, or another related field. • 3-5 years of experience in Enterprise/multi-location customer success roles within the SaaS industry or marketing/advertising industry. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. • Demonstrated ability to develop and execute customer success strategies that drive customer satisfaction, retention, and growth. • Analytical mindset with the ability to leverage customer data to derive insights and make data-driven decisions.

Benefits

• Competitive Compensation: This position offers a base salary and bonus. • Entrepreneurial Culture: You manage your business. • Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. • YOU Make the Difference: You’ll spend your days building and maintaining relationships with new and existing customers. • Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match.