Customer Success Manager ( West Coast USA)

April 5

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Blink - The Frontline Experts

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Reimagine the frontline experience.

productivity • Internal Communications • employee engagement • digital workplace • employee motivation

51 - 200

Description

• Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include: - Understanding the business goals of our customers and maintaining expertise on industry trends/practices - Making strategic and practical recommendations to maximise the value, adoption and satisfaction our customers get from Blink. - Building and maintaining relationships with multiple key stakeholders within our customers, at both an executive and day-to-day contact level. - Managing the customer expansion and renewal processes, resulting in significant growth within our current customer base, and ensuring that customer churn remains as low as possible. - Identifying customers’ needs and providing value-based business cases, to promote and upsell other Blink features and services. - Working with the Blink product/tech teams to support and define the product roadmap based on customer feedback. - Supporting with the delivery of insightful webinars, training and creating reusable collateral.

Requirements

• Strong proven experience in a Customer Success role, within a B2B SaaS business. • Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth. • Empathetic and sincere about solving customer problems. • The ability to work autonomously with excellent discipline. • Strong technical and digital skills, able to automate tasks using online tools. • Experience in a metric-driven environment. • Relentless in pursuit of goals, competitive and ambitious. • Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!

Benefits

• A competitive salary • Generous equity allocations with significant upside potential • 401(k) A generous plan to help you save for a bright future • Private health insurance- we'll pay for your medical, dental, and vision coverage • The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.