Medical Virtual Assistant, MVA

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Verify patient insurance after check-in and document accurate insurance information • Review denied claims, identify denial reasons, assist with reprocessing, and follow up on missing information • Review and process Explanation of Benefits documents and clear EOB backlogs • Resolve outstanding insurance balances and patient account issues • Support Cigna and Veterans Affairs claims workflows, including tracking and escalation • Coordinate vendor payments, including check payments when needed • Monitor SOAP note completion, accuracy, and compliance • Track missed and canceled appointments and identify scheduling trends • Prepare reports on balances, appointments, EOB backlog, denied claims, and other operational metrics • Provide insights and practical recommendations based on operational reports • Coordinate communication between the provider, care team, and administrative staff • Identify workflow, billing, documentation, scheduling, and patient-account issues and recommend solutions

🎯 Requirements

• Minimum of 1 year of experience as a Medical Virtual Assistant • Experience supporting a US healthcare practice • Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support • Exposure to CPT and ICD-10 codes • Strong English communication skills, written and verbal • Strong executive presence and professional communication style • Must be a Mac OS user • Strong attention to detail and follow-through • Ability to work independently with minimal supervision • Proven leadership, ownership, or high-accountability experience in a previous role • Proactive and able to anticipate needs before being asked • Strong critical thinking and problem-solving skills • Emotionally intelligent and patient when working with a busy provider • Confident, professional, and organized communication • Able to take personal responsibility for assigned work • Resourceful and self-motivated when learning new workflows • Trustworthy, dependable, and comfortable handling sensitive information

🏖️ Benefits

• Remote work setup • Flexible Monday–Friday schedule totaling 30 hours per week