Medical Virtual Assistant, Refills, Scheduling, Authorizations

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Gather patient, insurance, and clinical information for prior authorizations • Submit prior authorizations through payer portals, phone, fax, or approved methods • Track pending authorizations, follow up with insurers, and escalate delays or denials • Review and coordinate prescription refill requests and route them for provider approval • Schedule, reschedule, and confirm patient appointments • Answer and return calls concerning appointments, refills, referrals, and authorizations • Review voicemail, AI-generated messages, and telephone encounters in eClinicalWorks • Respond to routine requests or route them to the appropriate clinic team member • Monitor open messages to ensure completion, documentation, or escalation • Review returned, rejected, or pending claims • Submit medical records, corrected information, and supporting documentation • Assist with straightforward claim resubmissions, basic appeals, and payer follow-up • Document patient, provider, and insurance communications accurately • Maintain notes on completed tasks, pending actions, and follow-up dates • Escalate urgent, clinical, or complex concerns to providers or the office manager • Collaborate with virtual assistants, providers, and onsite clinic staff • Provide updates on assigned, pending, and completed responsibilities • Support additional administrative tasks as clinic workflows evolve

🎯 Requirements

• At least one year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, or similar healthcare support professional • Experience working with a U.S.-based medical practice • Experience processing or supporting prior authorizations • Experience coordinating prescription refill requests • Experience scheduling patients and handling inbound and outbound calls • Familiarity with electronic health records and telephone encounters • Strong written and verbal English communication skills • Ability to document information clearly and accurately • Strong organizational and time-management skills • Ability to manage multiple queues, messages, and follow-up tasks • Ability to recognize when a concern should be escalated • High level of professionalism, confidentiality, and attention to detail • Reliable internet connection and a secure home-based work environment • Experience using eClinicalWorks preferred • Experience with claims follow-up, medical-record submissions, corrected claims, or basic appeals preferred • Experience working with AI-assisted phone or patient messaging systems preferred • Familiarity with HIPAA requirements and patient privacy standards preferred • Experience supporting a growing or high-volume medical practice preferred • Ability to work independently while maintaining regular communication with the team preferred

🏖️ Benefits

• Remote work • Part-time schedule of 30 hours per week • Secure home-based work environment