Customer Success Specialist

March 19

Greenfly

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Drive fan engagement and revenue by automating the flow of digital media to staff & partners. We stand by Ukraine 🇺🇦

Social Media Marketing • Digital Marketing • Influencer Marketing • SaaS • Mobile

51 - 200

Description

• Support strategic customer success leads on highest valued customers • Quickly and thoroughly resolve strategic customer tasks • Technically set up and maintain strategic customers’ platform experiences • Work cross-functionally with tech and product teams to facilitate best in class experience for strategic customers • Co-build a process for customer support across customer base • Triage customer questions or issues to ensure speedy communication and resolution • Be a product expert for customers and broader CS team • Manage a small book of business • Leverage product and industry knowledge to build trust and advocacy with customers • Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs • Work proactively to eliminate risk for churn, escalating customer issues as needed • Establish internal best practices to support scalability of efforts

Requirements

• Excellent multitasker • Strong project management skills • Exceptional written and verbal communication skills • Problem solver • Organized and methodical approach to accomplishing tasks • Proven ability to succeed in a fast-paced, startup environment • Ability to ramp quickly • A proactive, intentional approach to working with customers • Experience working in a startup environment • 2+ years of customer success or related roles in B2B SaaS • Flexible hours to provide customer coverage

Benefits

• Stock options • Base salary range: USD $67,000 - $80,000 annually • Great benefits package: flexible PTO, health, dental and vision benefits • This position is fully remote in the US on Eastern or Pacific Time • You may visit our Santa Monica, California HQ and/or New York sales office occasionally • Must be legally eligible to work in the USA • Greenfly is an equal opportunity employer; we celebrate different opinions and points of view and we believe that diversity drives innovation