Customer Success Manager

March 19

Skan.ai

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Skan AI-Powered Process Intelligence Platform: Enabling the modern enterprise to understand the telemetry of work.

process intelligence and operational intelligence

51 - 200

💰 $40M Series B on 2022-03

Description

• Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics • Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting • Program Management: All phases of engagement from onboarding, implementation, training, and ongoing support to help customers recognize value across the journey • Report and track all CS metrics in the tool and keep information up to date • Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle • Understand customer landscape, problem space, value-based metrics and align with Skan capabilities • Build relationships across business owners, technology leaders, and vendor management • Monitor and achieve goals around Skan adoption, license usage, business outcomes, and renewals, revenue expansion • Build and share customer case studies, project learnings and radiate within other teams • Gather Intelligence on customer initiatives, priorities, and Leadership directions • Renewals in partnership with Sales • Usage of licenses (in Production) • Provide Executive briefings and status updates • Program governance: QBRs, Reports, and Risk Management • Organizing customer onboarding, change management and training/certification • Organizing workshops and industry practices

Requirements

• Bachelor’s Degree • 6+ years of professional experience preferably in a customer-facing role • Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics • Leadership skills and an ability to coordinate and collaborate with engineering and product teams • Strong project management skills • 2+ years experience in the banking and financial segment Nice to have: • Strong interpersonal skills • Strong organization and presentation skills • A propensity for relationship building • Professional experience in Financial Services and/or Insurance • Knowledge and certification of six sigma principles

Benefits

• 100% coverage of Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Unlimited Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long-Term Disability • Work From Home • Stock Option Plan