An online platform to test and advance your skills in penetration testing and cybersecurity. #ThinkOutsideTheBox
Penetration Testing • Cyber Security • Penetration Testing Labs • Network Security • IT Security
51 - 200
April 16
An online platform to test and advance your skills in penetration testing and cybersecurity. #ThinkOutsideTheBox
Penetration Testing • Cyber Security • Penetration Testing Labs • Network Security • IT Security
51 - 200
• Drive engagement along the Hack The Box journey with high profile clients. • Execute outcomes from success criteria for the world’s largest enterprises, universities and governmental organizations. • Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) • The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services • Responding to customer inquiries promptly • Guiding new customers through their customer journey process efficiently • Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau) • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins • Coordinating with internal teams to resolve customer issues effectively • Collaborating with internal teams to ensure seamless customer experiences • Scheduling and conducting regular check-in meetings with customers • Proactively identifying and addressing risks to customer satisfaction • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc) • Gathering actionable feedback from customers for product improvement • Articulating value a customer derives from using HTB and how HTB solves a business problem • Identifying and capitalizing on opportunities for upselling and cross-selling
• Understanding of the Software as a Service (SaaS) model and principles of customer success. • Previous experience in a Customer Success role preferred. • Ability to navigate difficult conversations with customers and internal leadership. • Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills. • Skilled in handling objections and overcoming challenges in the sales process. • Comfortable owning Revenue Retention Metrics to drive business growth. • Ability to collaborate effectively with multiple internal stakeholders
• Private health care • Paid paternity leave • 25 annual leave days • Free lunch & snacks at the office • Dedicated budget for training and professional development, participation in conferences • Full access to the Hack The Box lab offerings; so you can learn how to hack 😉 • State-of-the-art equipment (macbook, iPhone, and mobile plan) • Flexible WFH (Hybrid Model) - Fully Remote is also an option
Apply NowApril 11
51 - 200
🇬🇷 Greece – Remote
💰 $32M Series A on 2021-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
April 5
51 - 200
🇬🇷 Greece – Remote
💰 $16.5M Series B on 2022-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager