Virtual Assistant – Outreach and Engagement

🔥 7 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

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Logo of Hire Overseas

Hire Overseas

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Own high-volume outbound member texting for a fast-growing travel membership company • Send recurring outbound texts to a large volume of members using approved messaging patterns and templates • Personalize messages to make them feel human, relevant, and timely • Review recent message history before sending outreach • Use member travel history and planning context to select appropriate message variations • Work through many member conversations quickly while maintaining accuracy and attention to detail • Read member conversations regularly to build familiarity with the client base • Learn company outreach practices and apply judgment across different member situations • Follow messaging guidance and training while making appropriate adjustments • Escalate unusual, high-stakes, or unclear situations • Progress toward expanded inbound support and broader member success responsibilities

🎯 Requirements

• Excellent written English with a strong feel for natural US iMessage-style texting language • Ability to work quickly through a high volume of conversations without sacrificing accuracy or quality • Comfort with repetitive communication work at pace • Strong memory for prior messages, member context, and conversation differences • Ability to infer the appropriate message variation from context • Reliable, organized, and consistent • Strong judgment about when to ask questions versus when to act • Availability approximately 6:00 AM to 2:00 PM US time on a consistent basis • Updated resume required for application • Short 1–2 minute Loom video required for application • Prior experience in customer communication, outreach, texting-based support, inbox management, or similar high-volume communication work is nice to have • Familiarity with travel, membership, or subscription-based businesses is nice to have • Experience personalizing outreach at scale is nice to have

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Paid in USD, bi-monthly (every 15th and 30th) • Clear path to expanded responsibilities including inbound support and broader member success work as trust is built

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