Real Estate Transaction Support Specialist

March 29

Homeward

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With a Homeward Offer, real estate agents can give their clients the power to buy before they sell and negotiate better

201 - 500

Description

• As part of the Homeward Support Team, you’ll be on the front lines to ensure our customers and agents have an amazing experience with Homeward • Answer and route incoming calls from the Homeward main line from 8AM to 8PM in all active markets • Become an expert in all Homeward processes to be able to support agents and customers • Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service • Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing • Log detailed and accurate notes, and keep systems and records up to date • Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

Requirements

• An intrinsic desire to serve customers and provide a delightful, seamless experience • Keen attention to detail • Exceptional organizational skills • Impeccable written and verbal communication skills • Strong time-management and project management skills • An ability to remain calm and focused under pressure • The drive to be a part of innovation and a growing team • Call center or customer service experience preferred • 1+ years real estate, mortgage, or prop-tech experience preferred

Benefits

• Compensation: $28/hr • Remote-first environment (our Headquarters are in Austin, TX)