Website Onboarding Specialist

🔥 3 minutes ago

🇵🇭 Philippines – Remote

💵 $12.6k - $14k / year

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Housecall Pro

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Housecall Pro is a business management software for home service professionals, providing tools for scheduling, dispatching, invoicing, payment collection, and more. It is designed to improve efficiency and profitability for companies in industries such as HVAC, plumbing, electrical, and other home service sectors. The software includes features like QuickBooks integration, enhanced reporting, customer management, and mobile accessibility, and is trusted by thousands of businesses to automate and streamline their operations.

📋 Description

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones • Execute end-to-end website builds and launches using established templates and design guidelines • Verify mobile and tablet layouts before publishing • Perform domain configuration, digital security, and third-party integration tasks • Optimize digital content for search visibility and accessibility • Configure and test Housecall Pro platform integrations • Maintain accurate project and customer documentation in the CRM • Manage a high-volume case pipeline and prioritize tasks to meet SLAs • Perform quality assurance audits against brand and technical standards • Communicate with Pros to resolve blockers, collect assets, and confirm sites are ready to launch

🎯 Requirements

• 1+ year of experience in website design, plus experience in customer success, implementation, or account management • Bachelor's degree or equivalent work experience • Proficiency in spreadsheet software for data formatting, including Excel or Google Sheets • Strong communication and interpersonal skills • Experience using communication and collaboration tools, including Zoom, Slack, or Salesforce • Ability to work independently and as part of a team in a fast-paced environment • Access to two monitors • Exceptional attention to detail and organizational skills • Ability to follow specific directions while adapting to changing business needs • Experience using AI tools to increase quality and efficiency • Strong problem-solving skills and ability to understand customer needs • Empathy for small business owners • Resilience when receiving feedback and applying it to improve work

🏖️ Benefits

• Paid holidays • Flexible, take-it-as-you-need-it paid time off • Culture built on innovation that values big ideas • Personal development and career growth support

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