Senior Director, Account Management

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iCert Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.

📋 Description

• Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention • Cross-sell and upsell Icertis solutions to expand the company’s footprint within client organizations • Build and nurture relationships with key stakeholders and CxO-level executives • Handle customer escalations and provide timely, effective solutions • Collaborate with the sales team to develop and execute account plans • Stay updated on industry trends and client needs to identify new business opportunities • Conduct regular performance reviews and provide feedback to the account management team • Ensure compliance with company policies and procedures • Represent Icertis at industry events and conferences

🎯 Requirements

• Experience selling SaaS solutions with embedded agentic AI • Ability to articulate the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency • Experience managing complex accounts and building strong client relationships • Excellent communication and presentation skills • Ability to articulate complex ideas • Strong leadership and team management skills • Proficiency using CRM systems and sales enablement tools • Ability to work independently and manage multiple projects simultaneously • Fluency in German and English required • Willingness to travel as needed • Results-driven and customer-centric mindset

🏖️ Benefits

• Location flexibility to be based anywhere in Germany • Opportunity to connect regularly with colleagues at the Frankfurt office • Equal Employment Opportunity • Accommodation or special assistance available during the application process