CMMS Administrator

April 26

KPI Integrated Solutions

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The Relentless Pursuit of the Right Solution

201 - 500

Description

• Input and maintain data in Customer Support Ticket Software (Team Support / JIRA) and Computerized Maintenance Management System (CMMS – Asset Essentials) • Develop reporting for customer facing and internal use • Track completion of support related items and provide data to support customer base in automation and engineering • Update Customer information and system configuration • Create templates and information gathering tools for field and resident teams • Review current processes for continuous improvement • Work with vendors for training and implementation of systems • Prepare Monthly, Quarterly, Annual reports • Work with Training and leadership teams to develop and implement SOPs, materials for support, and information gathering forms • Manage projects and tasks assigned by leadership teams within schedule

Requirements

• High School Diploma or equivalent required • Exceptional customer service, remote support, team reporting, and time management skills • Stellar verbal, written communication, and organizational skills • Interpersonal skills that allow for collaboration across a diverse group of people • Computer literacy • Ability to work to deadlines • Excellent attention to detail • Understanding of ticketing systems for end user support • Understanding of computerized maintenance management systems • Understanding of key performance indicators and generating reporting based upon those factors • Experience working in a customer service environment is a plus • Experience working in a maintenance environment or in support of one

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development