Technical Onboarding Specialist - India

April 20

Level AI

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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

51 - 200

💰 $20M Series B on 2022-03

Description

• Lead the planning and implementation of projects. • Define project scope, goals, and deliverables. • Develop detailed project plans, including timelines, budgets, and resource allocation. • Coordinate internal resources and third parties/vendors for the flawless execution of projects. • Manage project budget, track expenses, and ensure project profitability. • Manage project risks and issues, and develop mitigation strategies. • Ensure project deliverables are on time, within scope, and meet quality standards. • Report on project progress, risks, and issues to stakeholders. • Lead and motivate project team members, and provide guidance and support as needed. • Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements

Requirements

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience • 2+ years of experience in a hands on technical role • 2+ years of experience delivering successful customer implementations • Strong technical background with a good understanding of SaaS platforms, APIs and cloud services • Excellent project management skills with the ability to juggle multiple projects simultaneously • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders • Exceptional organizational and problem-solving skills • Strong communication skills in English (both written and verbal) • Comfortable working remotely and across different time zones • Familiarity with common CRM integrations such as Salesforce and Zendesk • Familiarity with intent-based and generative artificial intelligence • Experience with Telephony Systems such as AWS Connect, Five9 and Genesys

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service