Senior Technical Support Engineer (L3)

March 5

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LivePerson

Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• Be a Subject Matter Expert (SME) in backend systems, specialising in Network, Security, Stateless services, Web and App servers. • Troubleshoot and resolve complex technical issues raised by customers, ensuring resolution within Service level agreements. • Be the primary contact for customer issues, liaising between customers, Product Management, Engineering, and other teams. • Collaborate with product developers, building knowledge in Support, troubleshooting tools, and methodologies. • Mentor and educate team members, empowering them to handle technical escalations. • Be comfortable with 24/7 shift work and on-call duties to address important customer issues.

Requirements

• Minimum of 3 years of experience working as a Tier 3/4 Support Engineer or equivalent customer-facing position. • Experience supporting enterprise-level customers with Fortune 500 organisations. • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits

• Health: medical, dental, and vision • Time away: vacation and holidays • Development: Generous tuition reimbursement and access to internal professional development resources

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