Senior Product Support Engineer (B2B SaaS) - Remote

February 3

Sprinto

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Sprinto helps SaaS companies become info-sec compliant, unblock sales deals, and pass security reviews easily

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Description

• Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 100+ employees & more than hundreds of customers across 25+ countries . We are funded by top investment partners & have raised 11.5M USD. • The Role We are looking for a Product Support Associate to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed. Responsibilities • Delight customers with every interaction - whatever be the form of communication. • Implement best practices to ensure we continuously raise the bar on our customer experience • Research, troubleshoot and identify solutions to resolve customer issues • Create internal and external knowledge base articles • Proactive follow-ups with customers on recommendations, workarounds, updates, and action plans • Work closely with our world-class Engineering team provide feedback and track issues to closure • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies

Requirements

• You enjoy setting a high bar on Customer Experience. Getting a "wow" response from a customer would make your day! • You have at-least 2 years of experience in a B2B SaaS/Software product company • You have excellent written & verbal communication skills • You have a good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud mean something to you • You are systematic and methodical - you like to keep things clean, including the helpdesk inbox :) • You have strong prioritisation skills and ability to work with multiple customers across the globe

Benefits

• Remote First Policy • 5 Days Working With FLEXI Hours • Group Medical Insurance (Parents, Spouse, Children) • Group Accident Cover • Company-Sponsored Device • Education Reimbursement Policy