Manage tomorrow's surprises today.
Enterprise Risk Management (ERM) • Operational Risk Management (ORM) • Business Performance • Governance Risk and Compliance (GRC) • Financial Compliance (SOX, 704)
51 - 200
April 13
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Manage tomorrow's surprises today.
Enterprise Risk Management (ERM) • Operational Risk Management (ORM) • Business Performance • Governance Risk and Compliance (GRC) • Financial Compliance (SOX, 704)
51 - 200
• Team Leadership: Guide the onboarding team by setting clear objectives and standards, ensuring alignment with the company’s strategic direction. • Program Oversight: Manage the planning, execution, and delivery of customer solutions, ensuring that implementation milestones are achieved and that the transition from sales to onboarding is seamless, in collaboration with Customer Success and Sales teams. • Process Enhancement: Continuously assess and refine onboarding processes to increase efficiency, effectiveness, and customer satisfaction. Proactively address potential customer issues. • Customer Engagement: Take ownership of the customer onboarding journey from purchase to launch within 90 days, providing consistent support and fostering customer success. • Incorporating Feedback: Utilize customer feedback to drive improvements in the onboarding process. • Expertise Maintenance: Maintain comprehensive knowledge of product features and functionalities to effectively educate and support customers. • Problem Resolution: Tackle both technical and non-technical challenges to ensure a frictionless onboarding experience.
• Experience: Over 8 years of experience in B2B customer-facing roles or customer product onboarding within the SaaS industry, including at least 3 years in a managerial position. • Education: Bachelor’s degree. • Technical Skills: Demonstrated expertise in leading successful software onboarding initiatives. • Core Competencies: Exceptional understanding of customer needs, excellent communication skills, and proficiency in project management tools and methodologies. • Work Eligibility: Authorized to work in the US (sponsorship not available).
• Great Place to Work® designated • Remote work environment prioritizing work-life balance, transparency, and collaboration • Innovative approach to customer satisfaction • Opportunity to report directly to the CEO • Impact on company's success
Apply NowApril 12
April 12
201 - 500
🇺🇸 United States – Remote
💰 $4M Post-IPO Debt on 2019-11
⏰ Full Time
🔴 Lead
🏆 Customer Success + Account Manager
April 11
April 11
51 - 200
🇺🇸 United States – Remote
💰 $26M Series B on 2021-09
⏰ Full Time
🔴 Lead
🏆 Customer Success + Account Manager
April 10
201 - 500
🇺🇸 United States – Remote
💰 Private Equity Round on 2021-04
⏰ Full Time
🔴 Lead
🏆 Customer Success + Account Manager
April 9
51 - 200
🇺🇸 United States – Remote
💰 Debt Financing on 2022-05
⏰ Full Time
🔴 Lead
🏆 Customer Success + Account Manager
🗽 H1B Visa Sponsor