Principal Customer Success Manager

April 10

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SheerID

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201 - 500

💰 Private Equity Round on 2021-04

Description

• Collaborate throughout the implementation of complex customer programs with the Professional Services team • Monitor activity and identify trends in customer base to assess potential churn risk • Maintain consistent strategic touchpoints with customers • Develop and maintain trusted advisor relationships with stakeholders • Co-manage the renewals process with aligned Account Executive • Assist in the development of new content and implement new programs • Impart strategic leadership and direction on all aspects of SheerID products and services.

Requirements

• 15+ years of experience in customer-facing, B2B or B2B2C role • Experience working in Digital Marketing or AdTech a plus • Proven track record in managing complex, multi-divisional Enterprise customer relationships • Data-driven and strategic thinker • Must be able to work within US East time zone between the hours of 8am - 5pm • Experience working in a fast-paced, high-growth B2B2C SaaS technology environment

Benefits

• ARR portfolio experience of $5MM+ • Must be able to work within US East time zone between the hours of 8am - 5pm • Ability to communicate at all levels from users to budget holders and executives • Entrepreneurial spirit, thriving on working in a fast-paced, ever-changing environment • Must be able to travel 25%-30% of the time for customer onsite meetings (post Covid)