Senior Director, Customer Success - Major/Key Accounts

February 13

Lyra Health

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Transforming behavioral health through technology with a human touch

Behavioral health • mental health • digital health

501 - 1000

💰 $235M Series F on 2022-01

Description

• Lead a team of high-performing Senior Group Managers and their team of Senior Customer Success managers who support Lyra’s largest customers; invest in the career development of the leaders who report to you • Own the engagement, revenue growth, satisfaction and retention of our largest customers, including monthly forecasting and reporting on your success strategy metrics to ensure team goals are met • Model psychological safety, promoting department-wide practice of giving and receiving feedback and of team members being able to express differing opinions safely • Build strong relationships and effective communication channels with key cross functional partners including but not limited to Sales, Marketing, Analytics, GTM Ops, Product, and Finance; leverage these relationships to address top themes based on customer feedback, internal ways of working and requests for enhancements to our product offerings • Develop and implement a comprehensive customer success strategy aligned with the company's overall goals and objectives • Support planning, budgeting, staffing for their team

Requirements

• 15+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred • 8+ years of management experience strongly preferred; proven ability to lead and grow operational teams • Experience in employer-sponsored health benefits space required • Exceptional listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; ability to influence within the department and across the organization to ensure execution of high-level and impactful projects • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Track record of successfully executing impactful and high-level projects • Passion for mental health and changing the healthcare landscape • Bachelor’s degree required, Master’s degree recommended (e.g., MBA)

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech stipend • Well-being perks and activities, surprise swag, free food and snack deliveries each month, regular community celebration...and more!