Enterprise Customer Success Specialist

April 20

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Powering the nation’s leading in-house dental membership plans

11 - 50

💰 $66M Private Equity Round on 2021-09

Description

• Pivotal in expanding enrollments and enhancing product utilization • Developing customized success plans for enterprise customers • Driving expansion and utilization of products and services • Collaborating with internal teams to identify opportunities • Building and maintaining relationships with key stakeholders • Conducting business reviews and strategic planning • Leveraging data analytics and customer feedback • Serving as a point of contact for escalated issues • Employing problem-solving skills and collaboration

Requirements

• Bachelor's degree in business, marketing, or related field preferred • Proven experience in customer success or account management roles • Exceptional interpersonal and communication skills • Strong analytical skills • Familiarity with CRM software and tools • Previous experience working in the dental industry

Benefits

• Best Places to Work recipient — because we understand the meaning of work hard, play hard! • Employee equity • Transparent communication from the top down • Collaborative, smart, and forward-thinking team • Direct, meaningful impact as we scale. • Opportunities to connect in-person and virtually • Casual dress code • Hybrid and remote work schedules • Health benefits, 401k match, wellness programs, disability benefits, employee discounts, time away, and more