InfoSec and IT Support Engineer

March 20

Napster

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110M+ songs. Lossless Audio. Music Videos. Now streaming on Napster. 🎶 Music From Every Angle 🎶

premium music streaming • Music • Music Tech • Music Technology • Music Streaming

201 - 500

💰 Venture Round on 2022-05

Description

• Assist in implementing and maintaining our cybersecurity framework to protect company data and infrastructure from threats and vulnerabilities. • Provide first-level IT support for internal users, resolving technical issues related to software, hardware, and network systems. • Monitor and manage security solutions, including firewalls, antivirus systems, and intrusion detection systems. • Support the deployment and management of Cloud services, ensuring best practices for security and efficiency. • Assist with the administration of user accounts and access controls using tools like Active Directory and OKTA to enhance security. • Collaborate with the TechOps team to deploy and manage endpoint security solutions, including regular patching and updates for all devices. • Participate in security awareness training initiatives, helping to educate employees on cybersecurity best practices and threat avoidance. • Document all IT support activities and security incidents, contributing to continuous improvement of IT and security processes. • Stay updated with the latest in technology and cybersecurity trends to recommend improvements to our IT and security infrastructure.

Requirements

• 2 years or more of experience in IT support, cybersecurity, or a related field. Those with relevant internship experience are also encouraged to apply. • Basic understanding of cybersecurity principles, IT infrastructure, and network security. • Familiarity with Windows and MacOS environments, as well as Cloud computing platforms (e.g., AWS, Google Cloud, JAMF). • Knowledge of Active Directory, OKTA, or similar identity management platforms. • Strong problem-solving skills and the ability to work under pressure. • Excellent communication and interpersonal skills, with a customer-focused attitude. • Willingness to learn and grow in the fields of information security and IT support. • Certifications like CompTIA A+, Network+, Security+, or any foundational cybersecurity certifications are a plus but not required. • Based in the USA

Benefits

• Competitive salary and benefits package. • Opportunity to work on cutting-edge technologies and make a real impact on the future of music streaming. • Generous PTO policy. • Flexible work hours. • Work from home with a 100% distributed team.