Customer Success Manager

March 29

Netomi

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Empowering the highest quality customer experiences.

artificial intelligence • consumer engagement • personalization • messaging • SaaS

51 - 200

💰 $30M Series B on 2021-11

Description

• Work with strategic customers to drive product adoption, renewal, and satisfaction • Act as a trusted advisor and subject matter expert • Empower customers to connect goals with solutions • Secure executive visibility of business results • Design and execute optimal account plans • Engage with product & engineering teams • Demo product capabilities • Hands-on experience with product integrations • Maintain accurate client records

Requirements

• 5+ years of experience in a technical customer success role in B2B SaaS • Self-assured in a fast-moving environment • Curiosity and desire to learn • Stellar written and verbal communication • Build strong relationships with management • Strong technical knowledge • Familiarity with CRM software and support platforms

Benefits

• Work with top-tier clients • Build your network • Part of an elite group of visionaries shaping the future of AI • Impact company's success • Develop skills and career in AI