Customer Service Agent
April 17
Description
• Handle incoming support tickets for digital platforms • Promptly and accurately respond to customer inquiries • Escalate issues when necessary • Document activities and maintain ticket tracking/support applications • Collaborate with QA team to resolve user issues • Work with marketing to create training materials • Maintain expertise on all products and systems • Conduct billing duties and complete customer transactions • Update customer databases with relevant information • Resolve complaints and customer problems professionally • Educate customers on products for optimal understanding • Goal: Satisfy customers' needs and retain their business
Requirements
• Bachelor’s degree • Work experience in customer service • Familiarity with ticket tracking/support applications and Project Tracker • Ability to resolve customer inquiries efficiently • Strong communication skills • Ability to work collaboratively in a team setting
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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