Customer Success Manager

April 18

Onfido

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501 - 1000

💰 Grant on 2020-08

Description

• Manage a Book of Business of around USD 3-4 Million • Focus on ongoing customer satisfaction, solution usage, risk assessment and mitigation, renewals and growth • Developing and managing long-term partnerships with key customers and stakeholders • Drive and coordinate various projects to achieve strategic growth objectives • Be the voice of the customer internally • Focus on personal and team development to improve team performance

Requirements

• 3+ year’s relevant experience in Customer Success Management / Client Service / Technical Account Management / Implementation • Experience in managing a Book of Business with an average customer value of around USD 100K-400K • Strong project management skills • Good commercial business and technical acumen • Demonstrable Stakeholder Management skills • Experience working in SaaS environments preferred

Benefits

• Annual day of service • Benefits package including gym membership and health insurance • Generous paid time off