Account Manager

April 13

OpenTable

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At OpenTable every employee has an impact on how we help restaurants around the world succeed.

1001 - 5000

💰 $36M Series C on 2000-09

Description

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. • Assist restaurant management with configuration to optimize reservation flow • Understand customer needs and identify sales opportunities to sell premium marketing tools • Build and apply data-driven presentations for ongoing business reviews • Achieve company goals and sales objectives set quarterly. • Track weekly meeting activity in Salesforce • Monthly meetings with Elite members • Act as an advocate for restaurant customers and resolve cross-functional issues • Act as the high-level point of contact for restaurant customer concerns • Work with the Marketing team to help design and implement restaurant specific marketing programs and drive participation in promotional programs • Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades • Educate operators about trends in the industry and offer actionable, data driven insights • Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Requirements

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills • A good listener, capable of understanding restaurants business objectives • Deep expertise in restaurant operations and management including comprehension of P&L and financial statements • Ability to work across many departments to take on problems and achieve results • Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities • Ability to handle objections and comfortable with a consultative sales approach • Confident in the delivery of training and speaking in front of groups • Excellent social and organization skills: task prioritization, effective time management • Strong writing, presentation and interpersonal skills • Analytical and data driven approach for making and supporting business decisions • Knowledge of Google Suite and understanding of Apple products and operating systems • Appreciate working in an unstructured and forward-thinking environment • College degree preferred • Valid driving license and transportation (all business related travel expenses reimbursed) • Must be located in the state of Hawaii • Ability to travel upwards of 30%

Benefits

• Work from (almost) anywhere; wherever you do your best work • Focus on mental health and well-being • Company paid therapy sessions through SpringHealth • Company paid subscription to HeadSpace • Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!) • Generous paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Health, dental & vision plans • 401k with company match • Focus on your career growth • Enriched learning and development opportunities • Leadership development • Access to thousands of on-demand e-learnings