Virtual Assistant – Non Voice

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Manage calendars, appointments, and scheduling across multiple service lines • Coordinate meetings, consultations, and follow-up communications • Organize digital files, documentation, and internal workflows • Prepare reports, spreadsheets, presentations, and client materials • Handle inbox management, email correspondence, and administrative requests • Serve as an initial point of contact for client inquiries • Coordinate onboarding processes and client documentation • Follow up with prospective and existing clients regarding appointments and services • Maintain professional communication across email, phone, and messaging platforms • Assist with workflow management and project coordination • Maintain CRM systems and client databases • Support data entry, document preparation, and record maintenance • Help create and improve administrative processes and systems • Assist with client scheduling and document organization • Coordinate educational resources and client communications • Maintain confidentiality of sensitive client information • Coordinate manuscript submissions, deadlines, and communication workflows • Organize project timelines and editorial scheduling • Assist with student scheduling and appointment coordination • Organize deadlines, application tracking, and supporting documents • Coordinate communication with students and families

🎯 Requirements

• 2–5+ years of Virtual Assistant, Administrative Assistant, Customer Support, Executive Assistant, or similar professional experience. • Experience supporting consulting, professional services, education, financial services, coaching, or multi-service businesses preferred. • Experience performing basic administrative tasks, including calendar management, email management, data entry, document preparation, and client support. • Excellent written and verbal English communication skills. • Strong interpersonal and relationship-building skills. • Professional and confident phone presence with the ability to communicate effectively with clients, stakeholders, and team members. • Comfortable handling inbound and outbound phone calls and not afraid to engage in conversations over the phone. • Strong organizational and time management skills with the ability to prioritize tasks effectively. • Proven ability to manage multiple projects, deadlines, and competing priorities simultaneously. • Ability to maintain accuracy and efficiency in a fast-paced environment. • Highly detail-oriented with exceptional accuracy and strong follow-through. • Strong customer service mindset with the ability to build positive relationships with clients and stakeholders. • Demonstrates professionalism, reliability, accountability, and discretion when handling business matters. • Ability to maintain confidentiality when working with sensitive information. • Proactive, resourceful, and self-motivated. • Strong critical thinking and problem-solving skills. • Ability to work independently, anticipate needs, and take initiative with minimal supervision. • Tech-savvy with the ability to quickly learn and adapt to new software, tools, and systems. • Comfortable troubleshooting basic technical issues and navigating multiple platforms simultaneously. • Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive). • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • Experience working with CRM systems, scheduling software, and client management platforms. • Familiarity with project management tools such as Asana, ClickUp, Trello, Monday.com, or similar platforms. • Experience using Zoom and other virtual meeting platforms. • Reliable high-speed internet connection. • Dedicated home office or quiet workspace suitable for professional client communication. • Computer or laptop capable of supporting multiple applications, virtual meetings, and cloud-based systems.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.