Manager, Customer Service

April 25

Paramount Commerce

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Simplified bank account-based payments for igaming and sports betting

FinTech • Payments • Online Banking Payments • Verification • Risk Management

51 - 200

Description

• Responsible for planning, implementing, directing, and administering all aspects of the Customer Service Function • Lead and mentor a team of Customer Support Specialists • Develop a comprehensive vision, strategy, and roadmap for the Customer Service Function • Refine and monitor key performance indicators to measure team performance and identify areas for improvement • Collaborate with cross functional teams to improve processes that impact team performance and customer satisfaction • Drive the modernization and scaling of the team to achieve best-in-class Net Promoter Score (NPS) and/or Customer Satisfaction (CSAT) feedback.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field • Proven experience in a leadership role within a customer service or support environment, preferably in a fintech, technology or e-commerce industry. • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. • Excellent communication and problem-solving abilities, with a customer-centric mindset. • Proficiency in CRM systems and customer service software. • Strategic thinker with a track record of driving results and achieving goals. • Passionate about delivering exceptional customer experiences and driving customer loyalty.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service