Customer Support Manager

November 28, 2023

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Peach

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Improving lives by giving every lender the power to innovate.

saas

11 - 50

💰 $20M Series A on 2021-09

Description

• Own the front line of Peach Support including communication, process, tooling, and response metrics • Use insights and data from support interactions to suggest and implement improvements in collaboration with the product and engineering organizations • Prepare reports, dashboards, and materials for client meetings • Aid in the building of knowledge repositories, guides, manuals, and training materials to support scaling of product education • Be an advocate for clients internally and help us ensure a best-in-class client experience

Requirements

• 3-5+ years of customer support experience with technical, API-driven solutions • 2-3+ years of experience at startups or with fast scaling teams • Experience with OpenAPI, RESTful API, Python, Go, JavaScript • Existing domain knowledge of the lending industry, lending products and loan servicing. (bonus, not required) • Ability to listen carefully and communicate clearly, both verbally and in writing • US Based • $100,000 - $130,000 a year

Benefits

• Work remotely anywhere in the US • Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more • Collegial work environment