HRBP Manager

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Develop and maintain strong relationships with business leaders to understand goals and challenges • Provide strategic HR guidance aligned with performance, engagement, and workforce objectives • Lead change management efforts, including organizational structure changes and policy reviews • Support managers in establishing effective performance management practices • Coach managers and employees to improve team and individual performance • Advise and mediate employee relations matters • Conduct investigations and recommend fair, consistent resolutions for grievances and disciplinary actions • Design and implement employee engagement programs • Analyze employee feedback and recommend workplace satisfaction initiatives • Interpret and enforce HR policies and ensure compliance with local employment laws and company regulations • Provide guidance on complex HR matters • Leverage HR data and metrics, including attrition, survey results, and employee sentiment, to identify trends • Present actionable insights and recommendations to senior leadership • Support rollout of new initiatives and systems through clear change communication and learning programs • Promote adoption and continuous improvement through stakeholder alignment

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field • Master’s degree or HR certification such as SHRM-CP, SHRM-SCP, or PHR is a plus • Minimum of 5 years of progressive experience in HR management, preferably in a business partner capacity • Strong foundation in employee relations, organizational development, and performance management • In-depth knowledge of HR principles, practices, and employment laws • Proven ability to influence, build trust, and collaborate with stakeholders at all levels • Strategic mindset with hands-on execution capability in a fast-paced, dynamic environment • Proficient in HRIS platforms, Microsoft Office Suite, and HR data analytics tools • Experience in the BPO industry is highly desirable

🏖️ Benefits

• Fully remote work-from-home arrangement • Work-from-Home PLUS model • Positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization and exceptional team environment