Director of Account Management

March 29

Propel, Inc

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We build modern, respectful, and effective financial products & services for low income Americans.

social good • fintech • social enterprise • debit • financial services

51 - 200

Description

• Lead, coach and manage our Account Management team to meet and exceed their individual goals related to onboarding and growing current and new partnerships • Manage up to two high profile, high revenue generating accounts as needed • Establish goals and metrics to measure individual and team performance • Develop and implement a robust onboarding and learning and development programs to support the team in reaching the next level of excellence • Work with the data and business operations teams to develop practices and processes to enable analytical problem-solving and data tools to advise customers on campaign setup, optimization & growth, as well as market strategies • Develop and deliver account management reporting to leadership (growth, opportunity pipeline, forecast, performance, results, attrition, budget, risk) • Share opportunities and trends in the market and be fully knowledgeable of competitive activities to regularly communicate information to the General Manager and Executive team • Become a Subject Matter Expert on Propel's products, business position, and our market • Ensure partner information and activities are logged and accounted for in company CRM • Create a fun, exciting, high-service culture internally and externally

Requirements

• 10+ years of account management experience, preferably in a high-growth start-up environment • 4+ years of experience leading and managing an account management team with varying degrees of experience (junior to senior level) • A proven self-starter comfortable navigating ambiguity • A customer-focused mentality and passion for crafting a top-quality customer experience, and an ability to balance the needs of the customer with those of the business. • Deep knowledge of customer success best practices and experience coaching others • Demonstrated strategic approach and ability to identify opportunities, challenges, and risks and put in place appropriate measures to take advantage of or mitigate them • Strong problem-solving and quantitative analytical skills • Experience (preferred) or interest in the digital advertising industry • Excellent written and oral communication skills • Deep expertise navigating external customers and internal teams, experience working across functions, driving alignment and delivering results • Passion for building a business with a strong social mission at the intersection of private and public sectors

Benefits

• An immediate opportunity to make an impact • A get-stuff-done and fun and caring culture • Meaningful work and a strong shared sense of mission • A remote-first working environment with headquarters in Brooklyn and satellite offices in San Francisco, Los Angeles, and Salt Lake City • Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $175,000 - $205,000, depending on experience. A 10% discretionary bonus for team performance, equity and excellent benefits come with this position as well!